The “Hot line” service of Yerevan Municipality now has a new phone number-1-05.
“It’s important to know that the number 1-05 is free for the subscribers of all telephone operators in the city. Our aim is to make the feedback with residents more available. This was we also solve the problem of rapid response to citizens’ problems. It is the beginning of the reforms in this sphere which will be long-term”, said Deputy Mayor Sergey Harutyunyan.
The previous number +(374 11) 514-000 will also be available.
1-05 “Hot line” service works every day from 09:00 till 18:00.
New working tools are going to be installed soon, so as to keep feedback with residents in non-working time.
“Soon it will become possible to send voice messages. This way the residents will be able to inform on the problems after working hours. The next day the employees of the service will register the issues and proposals and the information will be entered into the e-system of document circulation and the problem raised will get corresponding solution”, informs Sergey Harutyunyan.
It should be noted that in 2018, 83 000 phone calls were received via “Hot lines” functioning in Yerevan Municipality, and 25 000 calls were received via the “Hot lines” functioning in the staffs of administrative districts.